Post by Clare Baby (@clare_aririahu)

IF YOUR FLIGHT IS DELAYED FOR 3 HOURS IN NIGERIA, DON'T SHOUT AT THE AIR HOSTESS. DO THIS INSTEAD:

Yesterday I watched passengers fight at Lagos Airport because their flight was delayed for 6 hours. They shouted, they cursed, they went home with nothing.

You don't have to go home with nothing. The law is on your side.

Under NCAA Regulations Part 19, if your flight is delayed:

1. 2 HOURS DELAY: Airline MUST give you refreshment, free calls/emails.
2. 3 HOURS DELAY: You can demand REFUND of your ticket or REBOOKING to next available flight. Your choice, not theirs.
3. OVERNIGHT DELAY: They MUST give you hotel + transport + feeding. It's not a privilege, it's your right.
4. LUGGAGE LOST OR DELAYED? Under Montreal Convention, they owe you up to ∼$1,500. Most Nigerians just say "God will provide".
5. YOU CAN SUE: Takeoff, landing, turbulence injury - airline is liable.

WHAT TO DO:

- Don't fight. Ask for their "Passenger Rights Sheet"
- Take video/picture of departure board
- Keep your boarding pass
- Write to NCAA Consumer Protection Directorate: cpd@ncaa.gov.ng

The reason airlines misbehave in Nigeria is because we don't know our rights.

Share this to save someone stranded at the airport today.

Have you ever been delayed? What did the airline do for you?

Copied from Amos Niniola on Facebook
#NaijaAviationLaw #PassengerRights #KnowYourRights

IF YOUR FLIGHT IS DELAYED FOR 3 HOURS IN NIGERIA, DON'T SHOUT AT THE AIR HOSTESS. DO THIS INSTEAD:...

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Comments

Joy&raph: Some rules and regulations doesn’t water in this part of the world
MUSLIM NURUDEEN ALOWONLE: I love this ✌️, now I can buga any how
MUSLIM NURUDEEN ALOWONLE: Stay blessed and stay safe always
CSO intl: This rules are only on the papers
Ugen Emuobome Georgina: True 💯
We always take anything they throw at us.
My friend in London has sued British Airways twice that i know of and they have paid her.
Okonkwo Marygeraldine Ebere: that is absolutely true .we don't really know our say in this situation
Olufemi Gbenga Kolawole: Clare, thanks for this. I will save this tilI I start using flight ✈️ but for now, let me continue dragging it with conductors
Obafemi EMILOLA, FIMC, CMC®: Wao, this is so insightful and informative and simple to understand
Thank you, I will take note now even if it's a minute, den go pay something 😁
Paul Foxxman: This is very helpful.
Thanks for sharing...😋👍
Izuchukwu: I need to borrow money. I hope local flights are included too.

I love the way you credited the original poster