Post by Adeniyi Adegoke Emmanuel (@adeniyi_goke)
A client rejected a professional quotation to save money.
Today, the inverter is faulty.
No office in Nigeria.
No warranty support.
No replacement.
Here’s the painful part…
He bought it from Arena because it was cheaper.
The inverter and lithium battery have no support presence in Nigeria.
Even the “550W” solar panels sold to him turned out to be 450W panels.
Now he’s stuck with a faulty system and nobody to hold accountable.
In solar, don’t just buy products.
Buy accountability.
Because when things go wrong, warranty is only as good as the person standing behind it.
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Oluwatosin Adetayo: Whao, that's a big loss to the person.
I remembered how sceptical my husband and I were when we decided to get a small 1.2kw inverter system.
But, when we heard that @itel now has inverters, we she to their store to get one. Why?
Because we trusted them.
We've used their phones and a power bank,...
I remembered how sceptical my husband and I were when we decided to get a small 1.2kw inverter system.
But, when we heard that @itel now has inverters, we she to their store to get one. Why?
Because we trusted them.
We've used their phones and a power bank,...
Adeniyi Adegoke Emmanuel: The cheapest product can become the most expensive purchase if nobody takes responsibility when it fails. That’s why accountability is part of the price, not an extra.