Post by Blessing Nweke (@Blessingg)

Verbal communication is one of the most common ways businesses interact with customers. It happens whenever businesses speak directly to customers through face-to-face conversations, telephone calls, meetings or voice notes.

The way a business speaks to customers can determine whether customers feel respected, valued, frustrated or ignored. Many customer problems do not happen because of the product itself. They happen because of the way the business communicates.

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