Post by Chukwuma Oparaeke (@chukmas25)

Back when outsourcing and contract staffing of customer care agents was widespread in the telecommunications sector, there was little or no noise on social media about poor pay, health issues linked to the job, or the lack of growth opportunities.
Have things improved in the telecom sector, or have they simply found a better way to manage these issues so they don’t spill into the public space?

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