Post by Onazi Philomena (@phize)

Last week, I talked about soft skills being life skills.
This week, life tested me.
I serve as Secretary in my association. One meeting? Total chaos.
No finalized agenda.
Members complaining.
Someone felt ignored.
Urgent issues popping up.
Chairman overwhelmed.
All eyes on me.
I had two choices: panic… or handle it like a support professional.
So I did what Customer Support trained me to do:
• Listen actively
• Acknowledge concerns
• Reorganize priorities on the spot
• Document clearly.

Last week, I talked about soft skills being life skills. This week, life tested me. I serve as Secre...

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